We offer FREE delivery for all orders over AUD $50 (inclusive of GST).
We offer two different methods of delivery.
Standard Delivery Cost: FREE on orders $50 or over
Cost : $10 for orders under $50
Delivery Time Metro: 3-4 business days Delivery Time Regional: 5-7 business days
Express Delivery Cost: $12
Delivery Time Metro: 1-2 business days
Delivery Time Regional: Please allow an additional 1-2 business days
Once orders are placed, they are not able to be edited, added to or cancelled. If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday to Friday).
Please note: Delivery times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, or due to other Australia Post delivery issues that are unforeseen or unavoidable events beyond Flavedo & Albedo's reasonable control. Orders are shipped from Sydney, Australia. All prices stated are in Australian Dollars (AUD$).
You will receive an email with your tracking information once your order has been processed.
SHIPPING TO MULTIPLE ADDRESSES
We are unable to process split shipments within one order. If you wish to deliver to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact email@example.com. If you have not received your order within 4 working days, please contact us so that we can assist you.
30 DAYS EASY RETURNS
Not 100% happy with your order? You can return any item within 30 days of purchase if the item is unused and unmarked in the original packaging.
HOW TO RETURN
Please email us at firstname.lastname@example.org as soon as you can after receiving your order with your Order number, your Name, the Product you would like to return and reason why.
We will get in touch with instructions within 48 hours.
Please note, you will be responsible for the cost to have the item(s) returned to us.
Once received, we assess your return and if it's in compliance with our return policy, we will complete your refund or store credit. Your refund will be processed within 5 business days and funds will be returned to the Credit Card or Paypal account that was used for the original transaction.
For Health and Safety reasons we will not be able to offer a credit or refund on opened or used items. If we receive a return that appears to be used we will not be able to offer a credit or refund, or return the item to you.
Items must be returned within 30 days of receiving your order.
Flavedo & Albedo does not offer direct exchanges. If you wish to purchase a new item then you will be provided with a credit note to make a new purchase.
For any bundle or set purchases, individual items may not be returned separately.